In this conversation, Laurent Pierre Jr., Senior Vice President of Global Customer Support at Precisely, demonstrates the power of aligning business strategy with people strategy—and how viewing business problems through a human-centric lens transforms not only operations but culture. With a career spanning IBM, Microsoft, and NielsenIQ, Laurent’s stories reveal how technology, data, and people come together to drive meaningful, sustainable change.
Amit Basak, CEO of Full Potential Solutions, talks to Laurent Pierre Jr, SVP of Global Customer Support at Precisely, about monetizing support in a way that retains and delights customers, why LTV of the customer is the most important metric of all, integrating your support team into the rest of the org, and more.