Category: Artificial Intelligence
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“Metrics matter. But people matter more. The day we forget that — the day we let an algorithm make the call that should have been a conversation — is the day we start losing customers we didn’t have to lose.” Laurent Pierre, Jr. The future of customer support isn’t humans versus AI — it’s humans…
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“The digital economy rewards those who are curious, adaptable, and proactive. AI and digital literacy are no longer optional; they are the foundation of modern leadership, career growth, and organizational resilience.” Laurent Pierre, Jr. AI literacy and digital literacy are no longer “nice to have” skills—they are essential competencies for anyone who wants to contribute…
